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 Specializing in fairy art and figurines from artists Amy Brown, Jessica Galbreth, Nene Thomas, Myka Jelina, Sheila Wolk, Selina Fenech, Linda Ravenscroft, Jasmine Beckett-Griffith, Andrew Bill, and other wonderful fantasy artists as well as the Angels Around Us, Faerie Glen and Cicely Mary Barker Flower Fairies collections.
Our current discount is 15% (discounted price is displayed on website), Loyalty Reward Points, and Free Shipping within the continental US for orders over $75, all Mountain t-shirt orders and all jewelry orders. Our shipping rate for orders under $75 is a flat rate of $8.50. For Customer Service please use the Contact Us link below. To place an order by phone call 866-749-9777. Thank you for your visit! |
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Home > Terms and Conditions
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SHIPPING RATES:
For orders under $75 the shipping rate varies by product type:
$8.50 flat rate for figurine orders under $75.
Free shipping for Mountain t-shirt and jewelry orders.
Free shipping for orders totaling $75 or more (after discounts are applied) is offered for shipments within the Continental US.
Most orders are shipped via Fed Ex ground service so please provide us with a physical street address. If you can accept packages at your place of business then please use that address so we can save money on shipping :-)
CUSTOMER SERVICE: For questions about your order or any of our products please send us an email. Our email address is Sales@LaceyLadyStores.com . Also we offer you a way to contact us through our online Customer Support chat service. Just click on the chat Icon located towards the top of every page in the site.
MERCHANDISE CONDITION: All merchandise is inspected prior to shipping for defects or breakage. If we hear a rattle or see breakage the product is set aside and not shipped to you.
PAYMENT OPTIONS: We offer Secure Socket Layer encryption for sensitive credit card information . We accept American Express, Discover, Mastercard and Visa Card as well as credit card and electronic check payments through Paypal. We also accept checks and money orders. We do not ship COD. It is suggested that you use Paypal to submit payment using your personal check as it speeds up the process.
SALES TAX: Because of our store location, we are required by law to collect 6.00% sales tax on the merchandise total for shipments to PA.
BACK ORDERS: Most orders are shipped within three to five business days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. Usually when we reorder an item it is back in our inventory in two weeks. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
RETURNS: If you are not happy with your purchase from Lacey Lady's Collectibles Shop then email us for a return authorization number and ship the item back for an exchange or refund. The address is: LaceyLady.com, Suite 160, 3959 Welsh Road, Willow Grove, PA 19090. You will be responsible for the shipping charges. If your order qualified for our free shipping promo then we will deduct our standard $8.50 shipping charge from the refund. We do not charge a restocking fee and this will allow us to continue to offer free shipping.
You MUST obtain a Return Authorization Number before returning the item. The original shipping charge and return shipping charges will not be refunded unless it is our mistake. Returned items not damaged in shipping must be returned in LIKE NEW CONDITION WITH PACKAGING INTACT. No exceptions to this rule. Shrink wrapped merchandise that is opened cannot be returned.
SHIPPING DAMAGE: Damage claims must be brought to our attention via EMAIL within 5 days of receipt. Attach to the email digital photos of the damaged items and the shipping box. It does not have to be anything fancy but it must clearly display the damage. We will file a claim with the carrier. You MUST retain all packaging material as the carrier may request both the damaged merchandise and packing materials.
PRIVACY STATEMENT: When you make a purchase from our site, you provide your name, email address, address, phone number, password and credit card information. Your order gets processed immediately by our credit card processor and we see only the last 4 digits of your card number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to LaceyLady.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to LaceyLady.com. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Lacey Lady's Collectibles Shop recognizes the sensitive nature of your personal account information. Lacey Lady's Collectibles Shop does not distribute any information you have supplied us on our site to outside parties with the exception of our shipping carriers. Sorry, we do not sell wholesale nor do we ship internationally. LaceyLady.com has been online since 1999 and we only sell online. Our website is our catalog and we do not distribute printed catalogs through regular mail. |
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Specializing in fairy art and figurines from artists Amy Brown, Jessica Galbreth, Nene Thomas, Myka Jelina, Sheila Wolk, Selina Fenech, Linda Ravenscroft, Jasmine Beckett-Griffith, Andrew Bill, and other wonderful fantasy artists as well as the Angels Around Us, Faerie Glen and Cicely Mary Barker Flower Fairies collections.
