LaceyLady.com
3959 Welsh Road, Suite 160
Willow Grove PA 19090

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Click here to shop at LaceyLady.com

Important Ordering Information & Return Policies and our Privacy Statement - Updated 02/28/10

SHIPPING/HANDLING:

For orders under $70 the shipping rate varies by product type:

$8.00 flat rate for figurine orders under $70.

$5.00 flat rate for jewelry orders.

$5.00 flat rate for tee shirt orders.

Free shipping for orders totaling $70 or more (after discounts are applied) within the Continental US.

We encourage you to visit our sister site FavoriteShirtShop.com for a large selection of tee shirts.   We will combine orders placed on the same day from both websites to help you qualify for our free shipping promotion.

Most orders are shipped via Fed Ex ground service so please provide us with a physical street address. If you can accept packages at your place of business then please use that address so we can save money on shipping :-)

CUSTOMER SERVICE: For questions about your order or any of our products please send us an email. Our email address is OrderStatus@LaceyLady.com .    Also we offer you a way to contact us through our online Customer Support chat service. Just click on the chat Icon located on the lower left side of every page in the site.

MERCHANDISE CONDITION:   All merchandise is inspected prior to shipping for defects or breakage. If we hear a rattle or see breakage the product is set aside and not shipped to you.

PAYMENT OPTIONS: We offer Secure Socket Layer encryption for sensitive credit card information . We accept American Express, Discover, Mastercard and Visa Card as well as credit card and electronic check payments through Paypal. We also accept checks and money orders. We do not ship COD.   It is suggested that you use Paypal to submit payment using your personal check as it speeds up the process.

We use Americart, a secure shopping cart service. To deliver credit card information from the customer (you) to the merchant (Lacey Lady's Collectibles Shop) with the minimum possibility of exposure to prying eyes Americart uses secure data encryption. The information is encrypted between the customer and the shopping cart and again between the shopping cart and ourselves. Upon submitting an order you will receive an email confirmation. Lacey Lady's Collectibles will also receive a confirmation of the order - but minus your credit card number. We obtain your credit card information from a secure, Hacker-Safe certified daily site associated with Americart.    In no way will the combination of your credit card number and your credit card expiration date be printed on any form or be contained in any email from Lacey Lady's Collectibles. When we process an order we do not print out your credit card number.

In our office we have developed several procedures for keeping your address and credit card information safe including the use of firewalls and paper shredders!

SALES TAX:   Because of our store location, we are required by law to collect 6.00% sales tax on the merchandise total for shipments to PA.

BACK ORDERS:   Most orders are shipped within two to four business days.    We try to have every item listed on our website in stock. Usually when we reorder an item it is back in our inventory in two weeks.

RETURNS:      If you are not happy with your purchase from Lacey Lady's Collectibles Shop simply call us for a return authorization number and then ship the item back for an exchange or refund.    You will be responsible for the shipping charges.

You MUST obtain a Return Authorization Number before returning the item. The original shipping charge and return shipping charges will not be refunded unless it is our mistake. Returned items not damaged in shipping must be returned in LIKE NEW CONDITION WITH PACKAGING INTACT. No exceptions to this rule. Shrink wrapped merchandise that is opened cannot be returned.

For sanitary reasons all Tee Shirt orders are final sales and cannot be returned.

SHIPPING DAMAGE:     Damage claims must be brought to our attention via EMAIL within 5 days of receipt.   Attach to the email digital photos of the damaged items and the shipping box.   It does not have to be anything fancy but it must clearly display the damage.   We will file a claim with the carrier. You MUST retain all packaging material as the carrier may request both the damaged merchandise and packing materials.

PRIVACY STATEMENT:   Lacey Lady's Collectibles Shop recognizes the sensitive nature of your personal account information. Lacey Lady's Collectibles Shop does not distribute any information you have supplied us on our site to outside parties with the exception of our shipping carriers.

Sorry, we do not sell wholesale but send us an email if you see an item on our site that you think would be suitable for your next party or corporate event. We do offer discounts for special orders. LaceyLady.com has been online since 1999 and we only sell online. Our website is our catalog and we do not distribute catalogs through regular mail.