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Gift Certificates
Links
Store
policies regarding orders, payment, privacy, shipping and returns
Website Security and our Shopping Cart:
We take website security very seriously and for your online safety we use a
professional firm, Americart, to host and maintain our shopping cart
instead of "doing it ourselves".
Americart is tested and certified daily to pass the HACKER SAFE Security
Scan by ScanAlert.

HACKER SAFE certified sites prevent over 99.9% of
hacker crime.
Americart utilizes encrypted data transmission to secure your private
information and has a VeriSign SSL Certificate.

You will find the ScanAlert and VeriSign Certification Labels for Americart
displayed on our secure check out form.
Click here for our live Customer Service Support. If we're not available please send us an email
by clicking on the image below. Thanks.
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Barbara
Isenberg
Lacey Lady's Collectibles Shop
www.LaceyLady.com
Our shopping cart features

Click here to shop at
LaceyLady.com
Important
Ordering Information & Return Policies and our
Privacy Statement
CUSTOMER
SERVICE:
For questions about your order or any of our
products please send us an email. Our email address
is
LaceyLadyShoppe@aol.com. Also we offer you a way to
contact us through our online Customer Support chat
service.
Just click on the chat Icon located on the
lower left side of every page in the site.
I am normally at my computer or in my shipping room Monday
through Friday.
MERCHANDISE CONDITION: All
merchandise is inspected prior to shipping for defects
or breakage. If we hear a rattle or see breakage
the product is set aside and not shipped to you.
PAYMENT OPTIONS: We offer
Secure
Socket Layer encryption for sensitive credit card
information .
We accept
American Express, Discover, Mastercard and Visa Card
as well as credit card and electronic check payments through Paypal. We also accept checks
and money orders. We do not ship COD.
It is suggested that you use Paypal to submit payment
using your personal check as it speeds up the process.
We use
Americart,
a secure shopping cart service. To deliver credit
card information from the customer (you) to the merchant
(Lacey Lady's Collectibles Shop) with the minimum
possibility of exposure to prying eyes Americart's
uses secure data encryption. The information is
encrypted between the customer and the shopping cart and
again between the shopping cart and ourselves.
Upon submitting an order you will receive an email
confirmation. Lacey Lady's Collectibles will also
receive a confirmation of the order - but minus your
credit card number. We obtain your credit card
information from a secure, Hacker-Safe certified daily
site associated with Americart. In no
way will the combination of your credit card number and
your credit card expiration date be printed on any form
or be contained in any email from Lacey Lady's
Collectibles. When we process an order we do not
print out your credit card number.
In our office we have developed several procedures for
keeping your address and credit card information safe including the use of
firewalls and paper shredders!
SHIPPING/HANDLING:
The US Postal Service recently revised their rates
and so we've had to add a surcharge in some instances to
help cover the new dimensional charge as well as the
weight charge.
Our low cost shipping charge will continue to be $7 flat rate for
orders under $60. For totalling $60 or
more (after discounts are applied) within the
Continental US shipping is absolutely
free. If an item in your order is out of stock
then you will be contacted to either select another item
or give us permission to fill the backorder when it
returns to inventory and to debit your card $5 charge to
help cover the additional shipping costs.
We generally ship orders under two pounds, APO and FPO
via US Priority Mail which offers a typical transit time
of 2 to 3 days within the US and a week or so outside
the US.
We ship most International Orders via US Mail. For
larger orders we prefer to use either UPS or DHL (we
will compare shipping costs and select the least
expensive). Shipping charges will be at cost
starting at $20.
Many countries impose
custom and/or brokerage
fees, duties and taxes on items received from the US.
These charges do not originate from our company nor do
we benefit from them in any way. You are responsible for
payment of all custom and brokerage fees, duties and
taxes that may be imposed when these goods are imported
into your country. Since these fees will
vary from country to country, we do not know what your
fees will be and advise you to contact your local
government customs agent to determine the rate for the
products you would like to purchase.
Book orders are shipped via US Media mail with a typical
transit time of 4 to 10 days. If you need a
shorter transit time then please note that in the
special instructions section of our order form and we
will upgrade shipping to US Priority Mail for an
additional charge of $5.
All orders over 2 pounds within the Continental US are
shipped via DHL ground. DHL will not deliver to a
post office so be sure to use our form that provides you
with space to include both your billing address and your
shipping address. If you can accept packages at
your place of business then please use that address so
we can save money on shipping :-)
"Rush" orders should be phoned in before 2 PM eastern
time. We do offer DHL overnight service at exact
cost, but please be aware that it is "pricey" with
typical cost of $30 or more for an average order.
However, since we are located in Pennsylvania then
deliveries to NY, NJ, MD are delivered within 1 to 2
days and in many cases 1 day.
We are located outside of Philadelphia PA

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SALES
TAX: Because of our store location,
we are required by law to collect 6.00% sales tax
on the merchandise total for shipments to PA.
BACK ORDERS: Most orders
are shipped within one to four business days.
We try to have every item listed on our website in
stock. Usually when we reorder an item it is back
in our inventory in two weeks. Due to
consumer demand, Limited Editions and new products from
Faerie Glen and Dragonsite backorders will be filled as
quickly as possible.
RETURNS:
If you
are not happy with your purchase from Lacey Lady's
Collectibles Shop simply call us for a return
authorization number and then ship the item back for an
exchange or refund. You will be
responsible for the shipping charges.
You MUST
obtain a Return Authorization Number before returning the
item. The original
shipping charge and return shipping charges will not
be refunded unless it is our mistake. Returned items
not damaged in shipping must be returned in LIKE NEW
CONDITION WITH PACKAGING INTACT. No exceptions to
this rule. Shrink wrapped merchandise that is opened
cannot be returned.
For sanitary reasons all Tee Shirt orders are final sales
and cannot be returned.
SHIPPING DAMAGE:
Report any damage or breakage of your merchandise upon
receipt to us immediately and we will file a claim with the
carrier. You MUST retain all packaging material as
the carrier may request both the damaged merchandise and
packing materials.
PRIVACY STATEMENT: Lacey Lady's Collectibles
Shop recognizes the sensitive nature of your personal
account information. Lacey Lady's Collectibles Shop does
not distribute any information you have supplied us
on our site to outside parties with the exception of DHL
and USPS, our preferred shipping carriers.
We've been online since 1999 and we only sell online.
Our website is our catalog. We do not have any
catalogs to distribute through regular mail.
We do not sell wholesale.
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